Why is our Burton going cashless?

Burton is transitioning to a cashless operation to streamline transactions, making them faster, safer, and more efficient for both our patrons and staff. This change allows us to adopt the latest digital payment technologies, offering a smoother, more secure payment experience and reducing the wait times, enhancing the overall customer experience.


How does going cashless benefit customers?

Customers benefit from our cashless policy in several ways:

Speed and Efficiency: Digital transactions are significantly faster than cash handling, reducing wait times and improving the flow of service.

Safety and Security: Digital transactions offer more security features, including encryption and fraud protection.

Convenience: With most people already using digital payment methods, this shift aligns with the

preferences of the majority, providing a more convenient and seamless payment experience.


Will going cashless improve security at the Burton?

Yes, going cashless significantly enhances security for both customers and the Burton Complex. It minimizes the risks associated with handling and storing cash, such as theft. Digital transactions are encrypted and monitored for fraud, offering a higher level of financial security and peace of mind for everyone involved.


How does a cashless policy impact transaction speed and efficiency?

A cashless policy improves transaction speed and efficiency in several ways. Digital payments process almost instantly, reducing the time customers spend waiting in line. It also simplifies the payment process for staff, eliminating the need for counting change or managing cash registers, allowing them to serve customers more quickly and effectively.


What about customers who prefer using cash?

We understand that some customers may prefer using cash, but we believe the benefits of going cashless—such as improved safety, efficiency, and convenience—outweigh the drawbacks. For those without access to traditional banking or prefer not to use digital payments, we recommend prepaid debit cards, which are widely available and easy to use.


How will this transition affect the overall customer experience?

Transitioning to a cashless venue is expected to significantly enhance the overall customer experience. By adopting faster, more efficient payment methods, we can serve our customers better, reduce waiting times, and provide a safer, more secure environment. This modern approach to transactions allows us to focus more on delivering the best possible service and experience to our customers.



How can customers prepare for this change?

Customers can prepare by familiarizing themselves with the digital payment options available at the Burton Complex, such as credit/debit cards, mobile payment apps, and prepaid cards. We recommend ensuring your preferred payment method is accepted and keeping it handy for a smooth and swift transaction on your next visit.


Will outside vendors not affiliated with Burton be required to go cashless as well?

No. Outside vendors and event clients are free to accept cash as a form of payment for items they are selling to the public. Burton’s cashless operations only apply to items such as ticketing and food and beverage sales that our staff directly coordinates and manages.